At Tardtrunk, we're devoted to supplying you with a nice purchasing experience. If there are any troubles together along with your order, we're satisfied to help you with our go-back and refund rules below.

1. Returns & Refunds

You may also request a go-back or refund in case your order falls into one of the following categories:

• Defective, broken, or wrong item: If you acquire a product that isn't as described, or is faulty or broken at some stage in transport.

• Undelivered order: If your order has now no longer been brought inside 30 days of your order confirmation.

• Cancel order: If you desire to cancel your order after putting it in, do so earlier than it's been processed.

• Unsatisfied with the dimensions or style: We take delivery of returns/exchanges if the product is unused and in its unique circumstance (now no longer relevant to discounted items).

2. Refund / Return Process

2.1. Defective, broken, or wrong product

• Contact us through email at support@tardtrunk.shop inside 7 days of receiving the item.

• Provide photographs or movies to show the circumstance of the product.

• If the request is accepted, you may choose to trade a brand new product or get a complete refund.

• If the product wishes to be back, we can offer distinct instructions (go back; transport charges are included with the aid of using us).

2.2. Undelivered Order

• If the order has now no longer been brought after 30 days, please touch us.

• You can pick to get a 100% refund or request to resend the order.

2.3. Cancel the order

• If the order has now no longer been processed, you may cancel it and get a complete refund.

• If the order has been processed and shipped, we cannot guide cancellation; however, you may make a return in keeping with the policy.

2.4. Dissatisfied with the dimensions or style

• Return/trade request inside 7 days after receiving the goods.

• The product needs to be unused, intact, and inside the unique packaging.

• The customer is accountable for the go-back transport fee. After receiving and analyzing the product, we can refund or trade a brand new product as requested.

3. Refund Processing Time

• After the refund request is accepted, we can process it inside 5-7 commercial enterprise days.

• The cash can be back on your account inside 3-10 commercial enterprise days, relying on the charge method.

4. Refund & Return Period

• You can request a go-back or refund inside 30 days from the date of putting the order.

• After 30 days, we can not manage the refund or go back request.

5. Contact Support

If you've got any questions, please touch us through e-mail:

support@tardtrunk.shop

We are constantly prepared to guide you!